Shop FAQ

Order process

We are always working on improving our ordering process to ensure a faster turnaround time.

Currently, small item orders can be processed and shipped within a week. Original artworks take a little more time as they are carefully packed and signed. Exceptions are during holidays, unforeseen circumstances or otherwise stated.

 

Payment method

We only accept Paypal. Credit and debit cards are also accepted and processed through Paypal.

 

Shipping

We ship all orders from the United States. Domestic shipping usually takes around 2-5 business days while international shipping may take 2-4 weeks or on rare occasions up to 6-8 weeks depending on your location and circumstances.

 

Shipping & Handling Cost estimate:

United States (small orders) - $7

United States (large orders) - $13 - $16

International (small orders) $20 - $30

International (large orders) $30 - $50

 

All packages will have a tracking number. If you wish to purchase insurance or would like to request a different shipping method, contact me separately within 24 hours of purchase so I can provide a quotation. 

 

Shipping address:

If there’s an error in your address and we haven’t shipped out your order yet, kindly send an email to margaretmoralesart@gmail.com with your name, order number and corrected address. If the order has been fulfilled, unfortunately we can no longer change its destination. Any additional shipping expenses incurred to resend the item will be shouldered by the customer.

 

Liability

Any additional expenses when the package reaches your country (custom and tax fees) are the responsibility of the customer.

All packages are carefully packed with backing boards, boxes or cushion wraps to be as safe as possible. Once the item is shipped, we are no longer responsible for the handling of it. We offer 50% refund of the total fee paid in case the item is lost. So far all my shipments have 100% arrived safe to their destination. 

 

Return Policy

All sales are final and items cannot be returned or refunded in case you suddenly change your mind. However, on special cases that the item arrives damaged and is proven to be a neglect on my end, I will replace it with no additional charge to the buyer. Please contact me within 24 hours after receiving the item with photos of proof of damage. Please note that only print items can be replaced. Original artworks on the other hand, cannot be returned or replaced as they are one of a kind. 


Terms & Conditions

By ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at Margaret Morales, you warrant that you are at least 18 years old or have parents' permission to buy from us.

Events outside Margaret Morales' control shall be considered force majeure.

The price applicable is that set at the date on which you place your order.

Shipping costs and payment fees are recognized before confirming the purchase.

Please note that local charges such as custom taxes may occur and will be shouldered by the buyer once package reaches his/her country.


Privacy Policy

All personal information you provide us with or that we obtain will be handled by Margaret Morales as responsible for the personal information.

Card information is transmitted over secure SSL encryption and is not stored.

 

Margaret Morales reserves the right to amend any information above without prior notice.